Refund policy

Returns & Refunds Policy

At Approved by Mother, every item is individually handmade with care. We want you to be happy with your purchase, but we understand that sometimes things don't go to plan.

Change of Mind

As most ABM products are individually handmade and often one of a kind, we do not offer refunds or exchanges for change of mind, incorrect selection or simply deciding an item isn't quite right for you.

Please take the time to read product descriptions and check photographs carefully before purchasing. If you have any questions about a product, we're always happy to help before you buy.

Faulty or Damaged Items

We take pride in the quality of our handmade products. However, if your item arrives damaged, is faulty or doesn't match its description, please contact us as soon as possible.

Please include your order number and photographs where relevant so we can look into the issue.

We will work with you to resolve the problem in accordance with your rights under the New Zealand Consumer Guarantees Act 1993.

Depending on the circumstances, this may include a repair, replacement or refund.

Incorrect Orders

If you receive an item different from the one you ordered, please contact us so we can arrange a suitable resolution.

How to Contact Us

For all return or refund enquiries, please contact us through our website's Contact page.

We appreciate your support of small, independent handmade businesses.

Sewn with love, Approved by Mother.