Shipping policy

Shipping & Delivery Policy

At Approved by Mother, every order is carefully prepared and packaged with love before making its way to you.

1. New Zealand-Wide Shipping

We offer courier delivery throughout New Zealand for a flat rate of $12 per order.

The shipping charge will be displayed at checkout before payment is completed.

2. Processing Times

Orders are generally packaged and dispatched within 2–4 working days of payment being received.

As ABM is a small handmade business, occasional delays may occur. If there is an unexpected delay with your order, we'll do our best to keep you informed.

3. Delivery Times

Delivery timeframes depend on the courier service and destination.

Any delivery timeframes provided are estimates rather than guarantees.

4. Tracking

Where tracking is available, tracking details will be provided once your order has been dispatched.

5. Local Delivery

Local delivery within the Greymouth area may be available by arrangement.

Please contact us before or after placing your order to enquire.

6. Lost, Delayed or Damaged Parcels

If your parcel is delayed, appears to be lost or arrives damaged, please contact us so we can investigate and help resolve the issue.

If an item arrives damaged or does not reach you, your rights under New Zealand consumer law still apply.

7. Incorrect Delivery Details

Please ensure your delivery address and contact details are correct when placing your order.

If you notice an error, contact us as soon as possible. We will do our best to assist if your order has not yet been dispatched.

Sewn with love, Approved by Mother.